From the very start, your clients have chosen to entrust their business to you for one simple reason: They are happy (enough?) with the service you offer them. In other words, out of all the other companies who can offer them the same services, they have decided that you are the right one to give them good, quality service. One would hope or think that keeping them satisfied and happy is a relatively easy task to do. If we list the many ways to keep clients happy, we'd be in for a long list. So let's discuss the shorter list of 7 common mistakes you can commit to lose your clients. These are the big NO-NOs:   (1) Be Tactless. Imagine talking to a person who is insensitive towards what others feel. Being racist, judgmental, or sexist is a sure way to...

Read More